Refund policy

Clear, human support.

Effective October 1, 2026. Paddle is the Merchant of Record for Backup & Sync subscriptions and processes payments, invoices, cancellations, and approved refunds.

How to request a refund

Use the Paddle customer portal linked from Video Notes or email [email protected] with the account email and transaction or invoice reference. Do not send payment-card details or your recovery key.

Eligibility

Requests made within 14 days of the initial purchase are reviewed promptly and honored where required by applicable consumer law. Duplicate charges, accidental duplicate subscriptions, and material service failures are also eligible for review. Statutory withdrawal, warranty, and refund rights remain unaffected.

Renewals

Cancel before renewal through Paddle’s portal to prevent the next charge. A cancellation stops future renewal and does not normally refund time already used, except where required by law or where a documented service problem justifies it.

Permanently deleting the Video Notes account immediately cancels its subscription and ends cloud-service access. Account deletion does not itself create a refund; statutory rights and Paddle-approved refunds still apply.

After a refund

Paid upload access may end when a refund is completed. Local notes remain on the device. Encrypted cloud data follows the read-only and deletion schedule described in the Terms unless you delete it sooner.